Shipping Policy
Shipping Destinations
Board Works currently ships orders within the United States only. International shipping is not available at this time.
Order Processing
Orders are typically processed within 2–3 business days. Processing time does not include weekends, holidays, or carrier transit time. Once your order has shipped, delivery time will depend on the shipping carrier and destination.
Shipping Rates
Shipping charges are calculated at checkout based on the delivery address and available shipping method. The applicable shipping charge will be displayed before you complete your purchase.
Tracking Your Order
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier to update tracking information after the package has been accepted.
Damaged or Leaking Orders
If your order arrives damaged or leaking, please contact Board Works within 7 days of delivery at info@boardworksfamily.com. Please include your order number and photos of the product and packaging so we can review the issue and make it right. Depending on the circumstances, we may provide a replacement or refund.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us at info@boardworksfamily.com so we can review the tracking information and help determine the next steps. If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier first. Board Works is not responsible for packages confirmed as delivered to the address provided at checkout, but we will do our best to help you resolve the issue.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at info@boardworksfamily.com. We will make every reasonable effort to correct the address before shipment, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Questions About Shipping
If you have questions about your order or our shipping policy, please contact us at:
Board Works
boardworksfamily.com